SHIPPING POLICY

Thank you for shopping with Dr Dent. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of a delay or delivery issue.

1. SHIPPING DESTINATIONS

We currently accept orders for delivery within the United States where shipping is available at checkout.

Shipping availability may vary depending on the product, destination, carrier restrictions, and fulfillment availability.

We may be unable to deliver to certain remote locations, restricted addresses, P.O. boxes, military addresses, or United States territories. If delivery is unavailable to the address provided, we will contact you and cancel or modify the order as appropriate.

2. ORDER PROCESSING

Orders are generally processed within 1–5 business days after payment is successfully completed.

Business days are Monday through Friday and exclude public holidays.

Processing time is separate from shipping time. During processing, an order may be reviewed, verified, prepared, packaged, and transferred to a shipping carrier.

Processing may take longer because of:

• High order volumes

• Product availability

• Address or payment verification

• Public holidays

• Severe weather

• Fulfillment disruptions

• Events outside our reasonable control

If a material delay occurs before shipment, we will attempt to notify you using the contact information provided with your order. Where required, you will be given the option to accept the delay or cancel the affected order for a refund.

3. ESTIMATED DELIVERY TIME

After an order has been processed and dispatched, estimated delivery within the United States is generally:

7–20 business days

The total estimated time from placing an order to delivery is therefore generally:

8–25 business days

These delivery periods are estimates and are not guaranteed delivery dates.

Delivery may take longer during peak shopping periods, public holidays, carrier disruptions, customs processing, severe weather, emergencies, or other events outside our reasonable control.

Any delivery estimate displayed on the product page or at checkout should be read together with this Shipping Policy.

4. THIRD-PARTY FULFILLMENT

Orders may be processed, packaged, and shipped on our behalf by third-party suppliers, fulfillment providers, warehouses, and shipping carriers.

Products may be shipped directly from a third-party fulfillment facility. Depending on inventory availability, packages may originate from domestic or international fulfillment locations.

Dr Dent remains your point of contact for questions concerning your order. Do not contact or return products directly to a supplier, warehouse, fulfillment provider, or shipping carrier unless we specifically instruct you to do so.

5. SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before you complete your purchase.

We may offer free or discounted shipping as part of a promotion. Any conditions connected with a shipping promotion will be displayed on the website or at checkout.

Shipping charges may vary depending on the destination, product, order value, shipping method, and applicable promotion.

6. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation means that we have received your order. It does not necessarily mean that the order has already been processed or shipped.

Please review your confirmation carefully. Contact us immediately at drdentinfo@email.cz if you notice an error.

7. SHIPPING CONFIRMATION AND TRACKING

When tracking information becomes available, we will send a shipping confirmation to the email address provided with your order.

Tracking information may require several business days to become active after you receive the shipping confirmation. This is normal and does not necessarily mean that the package has not been shipped.

Tracking updates are provided by the carrier. Updates may occasionally be delayed, incomplete, or temporarily unavailable while a package is transferred between carriers or fulfillment facilities.

8. MULTIPLE PACKAGES

Products from the same order may be processed at different fulfillment facilities.

An order may therefore:

• Arrive in more than one package

• Receive more than one tracking number

• Have packages delivered on different dates

Receiving only part of an order does not necessarily mean that the remaining products are missing.

If all tracking information has been delivered but part of your order is still missing, contact us at drdentinfo@email.cz.

9. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, including:

• Full recipient name

• Street address

• Apartment or unit number, if applicable

• City

• State

• ZIP code

• Valid email address

• Valid telephone number when requested

Contact us immediately if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, we may require payment of additional shipping costs before sending a replacement, where permitted by law.

10. ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel an order, contact us as soon as possible at drdentinfo@email.cz.

Orders can only be changed or canceled before they have entered fulfillment. We cannot guarantee a cancellation or address change after processing has started.

Once an order has been shipped, it cannot be canceled. Any eligible return or refund will then be handled according to our Refund Policy LINK

If we successfully cancel an order after payment has been collected, the refund will be issued to the original payment method.

11. SHIPPING DELAYS

Carrier delays may occur even after a package has been dispatched.

Possible causes include:

• High shipping volumes

• Customs processing

• Severe weather or natural disasters

• Transportation disruptions

• Public holidays

• Labor disputes

• Incorrect or incomplete addresses

• Security inspections

• Local delivery restrictions

• Events outside our reasonable control

If tracking has not updated for 10 business days, contact us so that we can review the shipment.

A delayed tracking update does not automatically mean that a package is lost. We may need to contact the fulfillment provider or carrier and allow reasonable time for an investigation.

12. PACKAGES DELAYED FOR AN EXTENDED PERIOD

If an order has not been delivered within 45 calendar days after dispatch, contact us at drdentinfo@email.cz.

We will investigate the shipment and determine whether a replacement or refund is appropriate based on the tracking information, carrier investigation, circumstances of the shipment, and applicable law.

Nothing in this section limits rights you may have under applicable law regarding merchandise that is not delivered.

13. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location, mailbox, entrance, reception area, and any safe delivery locations.

3. Ask household members, neighbors, reception staff, or building management whether they accepted the package.

4. Contact the local carrier or post office using the tracking number.

5. Contact us at drdentinfo@email.cz as soon as possible.

We may request written confirmation from the carrier or local post office that the package was not received.

A carrier’s “delivered” status does not automatically determine the outcome of a claim. Each claim will be reviewed based on the available evidence and applicable law.

14. LOST PACKAGES

If tracking indicates that a package may be lost, contact us at drdentinfo@email.cz.

We may initiate an investigation with the carrier or fulfillment provider. Investigations can take additional time, and we may request supporting information from you.

If a package is confirmed as lost, we may provide a replacement or refund in accordance with our Refund Policy [LINK 1] and applicable law.

15. DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

Inspect your order as soon as it is delivered.

If your package or product arrives damaged, incorrect, defective, or incomplete, contact us as soon as possible at drdentinfo@email.cz.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product

• Photographs of the shipping package and shipping label

• Any other information reasonably requested to review the claim

Keep the product and all original packaging until the claim has been resolved. Do not return or discard the product unless we instruct you to do so.

After reviewing the claim, we may provide a replacement, reshipment, partial refund, or full refund as appropriate.

Additional information is available in our Refund Policy LINK .

16. REFUSED AND UNCLAIMED PACKAGES

Customers are responsible for monitoring tracking information and accepting or collecting packages when required by the carrier.

A package may be returned, stored, or destroyed if:

• Delivery is refused

• The recipient is unavailable

• The package is not collected in time

• The address is incorrect or incomplete

• The carrier cannot access the delivery location

• Required customs action is not completed

Refunds or replacements for refused or unclaimed packages are not guaranteed. Any available resolution will depend on whether the package can be recovered, the reason for non-delivery, applicable costs, and applicable law.

17. CUSTOMS AND IMPORT PROCESSING

Some orders may be shipped from an international fulfillment facility and may be reviewed by customs or another government authority.

Customs processing may delay delivery and is outside our direct control.

Any applicable duties, taxes, or import charges will be handled or disclosed as required. Unless expressly stated at checkout, customers are responsible for charges imposed by government authorities in connection with delivery.

We are not responsible for delays caused solely by customs inspections or a customer’s failure to complete required customs procedures. This does not limit rights that cannot be excluded under applicable law.

18. DELIVERY RESTRICTIONS

We reserve the right to refuse or cancel delivery to:

• Addresses that cannot be verified

• Locations not supported by available carriers

• Locations subject to legal or carrier restrictions

• Orders presenting a reasonable risk of fraud

• Orders containing incomplete shipping information

If we cancel an order because delivery is unavailable, we will issue an appropriate refund to the original payment method.

19. CONTACT US

For questions concerning processing, shipping, tracking, delays, or delivery, contact:

Dr Dent
Email: drdentinfo@email.cz

Please include your order number when contacting us.