Refund Policy

30-Day Refund Policy

You may request a refund or replacement within 30 days after your order is delivered.

To submit a request, contact us at drdentinfo@email.cz and include:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging, if the product is damaged, defective, incomplete, or incorrect

Each request will be reviewed before a refund or replacement is approved.

Damaged, Defective, Incorrect, or Missing Products

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.

After reviewing the provided evidence, we may offer a replacement, reshipment, partial refund, or full refund at no additional cost to you. Please do not discard the product or packaging until your request has been resolved.

Unopened Products

Unopened and unused products in their original sealed packaging may be eligible for return within 30 days after delivery.

Contact us before returning any product. If your return is approved, we will provide the applicable instructions and return address. Products sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs for returns that are not caused by a damaged, defective, incorrect, or missing product. Original shipping costs are non-refundable, except where required by law.

Non-Returnable Products

For health and hygiene reasons, opened or used whitening strips and other oral-care products cannot be returned due to a change of mind.

This restriction does not apply if the product arrived damaged, defective, incorrect, or where a refund is otherwise required by applicable law.

We also do not accept returns of gift cards or products marked as final sale, except where required by law.

Lost or Undelivered Orders

If your tracking information shows that your order has not been delivered within the estimated delivery period, contact us at drdentinfo@email.cz.

We will investigate the shipment and, where appropriate, provide a replacement or refund. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Order Cancellations

Contact us as soon as possible if you wish to cancel your order. Orders can only be canceled before they have been processed for fulfillment. Once an order has been processed or shipped, cancellation is no longer guaranteed.

Refunds

We will notify you when your refund request has been approved or denied.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at drdentinfo@email.cz.

Contact

For all refund, replacement, and return requests, contact:

Email: drdentinfo@email.cz